| Cripton’s 7-Step Process for transcription service delivery. |
1. Inquiry
You can contact us through the Get Quote form on our website.
2. Quotation
We send you a no-obligation quotation within one hour (during business hours).
3. File Transfer
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For clients who have digital files
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For clients who have Cassette Tape/VHS/MD/DVD
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We will send you the username and password of our FTP site so that you can upload your file. (The upload process is explained in greater detail in this PDF).
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Please send your tape to one of our Cripton Operations Division and we will convert the tape into mp3.
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If you have a reference document, you can either upload it together with your file or email it to submit@cripton.com
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If you have reference document, please email it to submit@cripton.com
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4. Execution
After we receive the file, the assignment is allocated to our in-house transcriber who is specialized in that particular subject area . The transcript undergoes two levels of checks in detail. All transcripts are transcribed and rechecked word to word by the transcriber and quality checked by a proofreader to ensure they conform with our quality standards.
5. Delivery
We deliver the final transcript to the client by e-mail. We assure delivery by the committed deadline.
6. Post-delivery communication
If you have any questions or queries, we answer them for free
7. Payment
We send an invoice in a PDF format within one week after the transcript has been delivered. After you confirm the invoice, we request that you please make a payment within one week. The payment methods can be checked here.